Refund Policy


Our policy lasts 15 days. Unfortunately, if 15 days have gone by since your purchase, we can’t offer you a refund or exchange.

Your item must be unused and in the original packaging in the same condition that you received it to be eligible for a refund. 

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or the original payment method within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company; it may take some time before the refund will show.

Next, contact your bank. There is often some processing time before a refund showed.

When all of the previous steps have been done, and you still have not received your refund, please get in touch with us at webshop@lunasecrets.eu

 

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items are not refundable.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email to webshop@lunassecrets.eu

To return your product, you should mail your product to

Västra skrävelingevägen 59 F

 21231 Malmö Sweden 

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 500kr, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.